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Solutions Architect

Full-time
,
Remote
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Flywheel Software is a high-growth technology startup offering a customer segmentation platform on Snowflake and BigQuery that is changing the way businesses acquire, retain, and win back their customers. We are a consistently profitable startup, and have contracts with clients including Google, Indeed, and the Boston Red Sox.

Our Mission 🧭

Unlock the value of data in the cloud data warehouse to make it drive massive, real-world impact.

How we work 💼

  • A collaborative team that strongly believes in taking the learner's mindset
  • We encourage exploration of new technologies and ownership to drive them
  • We believe in empowering every person on our team to do their best work
  • Dedication to building a product people love
  • We build slowly but surely for the long term - if we keep improving every day, the Flywheel turns

About You

An SA at Flywheel drives progress across Client Management, Product, and Engineering. Ideal candidates will be exceptional in two of these dimensions and interested in the third. We are looking for outstanding Solutions Architects that want to play a leading role in helping integrate Flywheel's platform into major new Enterprise customers and industries like technology, sports, fintech, and e-commerce. You are passionate about helping customers achieve their goals and teaching them how to drive value from new tools. You take pride in finding elegant ways to break through technical and procedural blockers with our Engineering team. You are exceptional at seeing patterns in pain points and converting those patterns into Product and feature specifications to make our product easier to use. You’re comfortable in a sales environment giving demos and answering tough product-related questions.

Responsibilities

  • Own strategy, roadmap, and delivery for Flywheel’s Enterprise customers
  • Lead cross-functional teams, including analytics, product, and engineering to deliver on customer-facing timelines
  • Convert customer feature and data requests into specs and requirements docs
  • Conduct late-stage sales demos, showing our prospects how our solution can help them
  • Lead discovery on client marketing and sales toolset implementations
  • Coordinate setup of client SaaS tools on Flywheel
  • Drive initial product use cases and audience design within Enterprise client
  • Conduct Quarterly Business Reviews and bi-weekly status meetings to communicate value
  • Drive retention and upsell with Enterprise clients
  • Conduct technical user onboarding sessions for non-Enterprise customers ensuring a successful experience on day one
  • Be an owner - document bugs when you see them, fix what you can, identify initiatives that get stuck and move them forward - recognize and do the right things every day to make us better

Qualifications

  • One of Two:
  • Technical Architecture or Engineering experience in Cloud Platforms (GCP, AWS, Azure) with evidence of solving complex issues for demanding clients
  • Product Management experience writing product and technical specs. Evidence of delivery for scaled production features
  • 3+ years in client-facing technical consulting, engineering, product, or marketing analytics roles
  • Experience running sprints and translating requirements into stories for engineering and analytics teammates
  • Experience owning multiple client relationships
  • Experience shipping difficult features or client projects
  • Insatiable intellectual curiosity
  • Ability to self-manage and ship deliverables (we don’t micromanage here)

Nice-to-haves:

  • Proficiency with one or more of the tools we use Python, Airflow, SQL (specifically BigQuery, Snowflake, or Redshift), Kubernetes, Figma, Monday.com, Notion
  • Demonstrated ability to drive retention and upsell with existing clients

Flywheel Culture

We are a collaborative team that strongly believes in taking the learner's mindset to everything we do. By joining our team, we hope you will change the trajectory of your professional career and that of our business.

Agile Workflow 💃

  • 2-week Agile sprint cycle
  • Daily analytics team stand-up
  • “15-minute rule” - if you are blocked on a problem for 15 minutes, reach out for help on Slack

Flexible Work Culture 🏝

  • Unlimited vacation
  • Flexible remote work policy
  • Virtual office space (gather.town)

Transparency 🔎

  • Bi-weekly sprint reviews where we share feedback as a company
  • Company all-hands every week run by founders to communicate company progress
  • Quarterly Key Results documented in Notion

Continuous Growth ✍️

  • Mentorship opportunities
  • Grow into leadership roles as we scale
  • Learners’ mindset; culture of ‘Friendly Geniuses’

Benefits

  • Free Platinum Health Insurance with Aetna
  • 401(k) Program with Generous Company Match
  • Spot bonuses for major milestones
  • Education Stipend towards professional development
  • Monthly Recharge Days
  • Equity incentives for employees making an exceptional impact

Ready to apply?

Submit your application below or send your resume to careers@flywheelsoftware.com.
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