Customer Success

Retail

Send in App Discounts to Lapsed Customers with Intercom

When your customers have lapsed and they come back to your website or app it might be your last chance to engage them. Show lapsed customers some love by providing a discount notification when they sign into your app or website with Intercom.

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How it Works

Goal

When your customers have lapsed and they come back to your website or app it might be your last chance to engage them. Show lapsed customers some love by providing a discount notification when they sign into your app or website with Intercom.

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How you do it

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Setup your Data Warehouse as a Source in Flywheel
Setup your customers table from Data Warehouse
Activate Intercom as a destination
Create an audience in Flywheel
Select customers that made 1+ purchases
Select customers that have not made a purchase in 45 days.
Export to Intercom
Navigate to Intercom to view your customer segment.
Your audience will continue to load to Intercom every day with updates.
Create an Intercom campaign to provide a discount code to lapsed users upon login.

Documentation

How to Guide

See how leading companies use Flywheel for this use case.

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Send in App Discounts to Lapsed Customers with Intercom

How it Works

Goal

How you do it

See how leading companies use Flywheel for this use case.

Similar Recipes

Re-engage churned customers via email with a special offer

Engage high value customers who don’t have a premium subscription and upsell them with Facebook Ads

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Engage users who have purchased in the past, but have not purchased and opened an email in last 30 days via Braze Email

Engage Android users who are likely to churn and have not opened an email in last 30 days via Braze Email

Re-engage users who have never purchased / sold before, and have not opened an email in the last 30 days via Braze Email

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Encourage opposing fans living close to your stadium to purchase a ticket when their team is in town on Facebook

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Engage Android users who are likely to churn and have not opened an email in last 30 days via Braze Email

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